Sunday, 30 September 2018

15 Creative Exercises That Are Better Than Brainstorming

We're all familiar with traditional brainstorming as a way to produce new ideas. You sit in a room with a whiteboard and work with whatever comes to mind. Maybe you play a few rounds of word association to strengthen your ideas, or pull up Google and use research to flesh them out.

But there are many alternative exercises for tackling problems and developing new ideas, both individually and in a group setting.

Click here to take inspiration from the most remarkable marketing and ad campaigns we've ever seen.

Ranging from structured to silly, here are 15 creative brainstorming exercises and techniques to help you get your problem-solving juices flowing.

Visual Activities

1. Storyboarding

Five panels on a pink storyboarding graphic for brainstorming

If you're trying to design a process, storyboarding can help you see where your collective understanding of a problem supports or conflicts with a proposed solution, and where more thought/research is needed. By developing a visual story to explore the problem at hand as a narrative, your team will be able to see how ideas interact and connect to form a solution.

Sticky notes are your friend. Take a few minutes to have everyone on the team write out their ideas as individual notes. These don't have to be complete thoughts -- physically pinning up quotes, pictures, user info, and the like can help you see new relationships between different components.

Once you have a group of sticky notes to work from, start arranging them on the board as a progression: first this, then that. Organizing your ideas as a continuous series will help you see new connections and eliminate extraneous material that doesn't support your end goal.

2. Mind Mapping

Mind mapping is a fairly common term nowadays -- in fact, many types of software provide automated mind-mapping templates so you can better organize your data. Well, it also happens to be a great way to organize your ideas.

  • To create a mind map for creativity purposes, write down the task or problem you're trying to solve at the center of your idea sheet (feel free to do this on your computer, but whiteboards are ideal).
  • Then, expand on this problem by surrounding it with terms that better describe what you need. If your problem is low website traffic, for example, some terms to write around this phrase might be "organic traffic," "trusted content," "SEO," and "video strategy."
  • Once your mind map has this first layer, add a second layer to each of your needs describing how you might be able to solve for these individual challenges. Around "SEO," you might write "topic clusters," "dedicated SEO strategist," and "video marketing course."

Keep adding to your mind map using the steps above until you've sufficiently broken down your problem into manageable parts. It's a fantastic problem-solving technique that fosters creative answers to subjects that might otherwise seem uninspiring.

3. Group Sketching

Pink drawing on piece of paper for group sketching

You don't have to be an artist or a designer to benefit from sketching. Visual thinking can help to trigger and develop ideas that discussion and writing might otherwise leave unturned. Similar to brain-writing, group sketching involves participants building on each other's ideas.

Each member of your team will sketch an image related in a central way to a concept, idea or topic you want to explore further. Each sketch is then passed to someone else, who sketches another related image on the same piece of paper. This is repeated multiple times around the group. The final images are then reviewed and discussed with the aim of discovering connections that individuals hadn't spotted on their own.

Idea Sorting Techniques

4. Word Banking

If you assume "work banking" is a fancy term for "word association," well, you're right. But in a word banking session, what you do with the words you come with is much more sophisticated.

While word associations often focus on pairs of words, word banking asks you to form big groups of terms that all describe just a few themes or topics. Creating word banks in a business setting can help you dismantle a project into manageable parts -- kind of like a mind map, as described in technique #2 earlier in this article.

Then, when your work bank is complete, you can retroactively form connections between the terms you came up with, and use those connections to craft ideas that are guaranteed to include all of your most important characteristics.

5. S.C.A.M.P.E.R.

Mobile device surrounded by pink icons showing the S.C.A.M.P.E.R. brainstorming technique

S.C.A.M.P.E.R. is essentially a process for expanding and improving upon ideas by testing and questioning them from different angles. For each letter of the mnemonic, ask yourself a related question about your project or the problem at hand:

  • Substitute, e.g.: What would happen to the project if we swapped X for Y?
  • Combine, e.g.: What would happen to the project if we combined X and Y?
  • Adapt, e.g.: What changes would need to be made to adapt this project to a different context?
  • Modify, e.g.: What could we modify to create more value on this project?
  • Put to another use, e.g.: What other uses or applications might this project have?
  • Eliminate, e.g.: What could we remove from the project to simplify it?
  • Reverse, e.g.: How could we reorganize this project to make it more effective?

This method forces you to approach your project or problem in unexpected ways. Each question asks you to dig a little deeper into the issue and consider new possibilities.

6. S.W.O.T. Analysis

Entrepreneurs and business leaders know exactly what a SWOT analysis is. Well, it also happens to be a helpful brainstorming exercise.

S.W.O.T. stands for Strengths, Weaknesses, Opportunities, and Threats. And when launching a company, it's your textbook starting point (literally -- there isn't a single business school textbook in the world that doesn't have a version of it).

But while a company's founder might use a SWOT analysis to create his or her business model, brainstormers can use the same diagram to better organize their ideas.

Your SWOT analysis doesn't have to be all that complicated when brainstorming. In fact, it can simply be four columns on a whiteboard during your average "shout it out" ideas meeting. When thinking of a new logo design, for instance, ask yourself what you like most about your current logo (strengths). What do you dislike about it (weaknesses)? What should it have more of (opportunities)? What other company logos should you be mindful of (threats)?

7. Six Thinking Hats

There's a whole host of problem-solving exercises and tools that help participants to put themselves into the shoes of another. This particular tool was invented by Edward de Bono, a psychologist, author, and consultant who pioneered the technique in his 1985 book Six Thinking Hats. The method involves breaking down ideas into six areas of thought:

When approaching a new problem or project, have each member of your team put on one of these different "hats" for the discussion. Each "hat" represents a unique set of priorities and perspectives that will help focus your discussion and consider the project from a wide variety of angles.

For example, if you're wearing the "Devil's Advocate" hat, it's your job to consider the project's limitations and challenges. It may feel uncomfortable at first to temporarily adopt a very narrow form of thinking, but the extremes can help teams fully explore a project or idea.

Creative Exercises and Games

8. Zero Draft

Sheets of paper with lines of text showing the zero draft brainstorming technique

The Zero Draft is an ideation technique for individuals often used by writers and is essentially a form of focused free-writing. For marketers and agency professionals, it can help focus the first stages of a new project by establishing what you currently know and getting your initial ideas out of your brain and onto paper.

Taking your central theme or topic:

  1. Write down everything you currently know about the subject.
  2. Write down what you need or want to know about the subject, but don't currently know.
  3. Reflect on why the subject is important.
  4. Add anything else that takes your fancy -- this is a chance to get whatever's floating around in your head out into the world.

The Zero Draft method is all about getting everything you can think of relating to your topic down on paper, so don't be concerned if it looks messy and unfocused. The goal is just to get past the initial block that often plagues creative professionals in the early stages of a new project.

9. Brain Netting

Creative exercises and ideas meetings always go better the more people you have in the room. Unfortunately, that means remote employees might not be solicited for their input as much as they should be. Brain netting is the act of connecting with folks electronically to make sure everyone can offer their input and feedback on a project.

Brain netting doesn't just have to be a group phone call, though. Company messaging platforms like Slack are the perfect way to get everyone into a chatroom to spill their ideas. As ideas are submitted, each chatroom member can even vote for their favorites and combine the best qualities of multiple concepts.

10. Questioning Assumptions

Two presenters in pink outfits using a drawing board for questioning assumptions

We all carry assumptions with us -- assumptions about what is and isn't possible, about what people want, what will work, and what won't. This exercise forces us to challenge these and put everything on the table.

Draw up a list of all the assumptions you can think of about your currently project -- true or not -- and discuss the list as a group, questioning each one. Doing this at various stages in your campaign development can spark fresh ideas, as well as identify knowledge gaps.

11. Wishing

White horse next to pink unicorn to show the wishing technique for brainstorming

This technique encourages your team to let imaginations run wild. Ask participants to dream up the most unattainable, extreme, and impractical solutions they can think of to a given problem. Create a list of a few dozen wishes pertaining to the task at hand.

Focusing on a selection of wishes, consider and discuss the ideas in detail, with the aim of triggering new but more realistic concepts to pursue. What makes them so impossible? How can that idea be scaled down? Which features of that wish could we integrate into this other approach? You might be surprised to discover applicable, real-world solutions among your team's wildest wishes.

12. Alter-Egos / Heroes

Pink illustration of a super hero as part of a creative brainstorming exercise

This is a fun exercise where small groups imagine how they would go about solving a given problem if their team were led by a famous character, fictional or real. How would Cat Woman go about positioning your brand as a thought leader in virtual reality? What would Steve Jobs do to improve your latest communications package? How would Don Draper get your core messages across to millennials?

You can either chose someone you think embodies the right qualities for the job to help develop your vision, or someone at the opposite end of that scale, to explore less conventional ideas.

13. Forced Connections

Desk lamp plus banana equals question mark

This exercise involves bringing together ideas that serve very different needs or interests to form a new concept. You see this sort of thinking all the time in products like the Apple watch, the Swiss Army knife, smartphones, or even sofa beds.

To put this method into practice, bring a bag of random items to your next meeting, or draw up two lists of unrelated items on the board. Ask team members to pick two or more items and explore different ways they can be connected. This technique can produce some silly results, but it's ultimately a helpful way of getting your team out of a creative rut.

14. Reverse Brainstorming

In certain corporations and government entities, data security is the highest priority. So high, in fact, that these organizations have been known to hire hackers -- many of whom have committed internet crimes -- to hack their systems and find out where the weaknesses are.

This "reverse" approach to security, wherein you hack your own company, is considered one of the best ways to secure a server from intrusion. And for us, it's the inspiration behind this fourth brainstorming technique.

When you reverse brainstorm, you essentially work to create problems rather than solutions. 'Why on Earth would you want to do that?' You might ask. Creating problems teaches you what not to do so you're more intuitive to the needs of your project. Think of it like hacking your company to find out where the weaknesses are.

Say, for example, you want to drive awareness to a new product. As a marketer, you have many promotional channels at your disposal, but you don't know how to use them or where to start. In a reverse brainstorming session, you might come up with the following:

  • Avoid hyperlinks to the product's purchase page
  • Don't tweet about the product
  • Criticize the features of your product

Obviously, these are all horrible ideas if your goal is to promote the product. But, take the reverse of these ideas, and you've effectively created three excellent starting points for a supportive campaign: Link to the product in a series of blog posts, develop a Twitter campaign around the product, and identify specific features of the product that prospects would be most interested in reading or hearing about.

15. Brain-Writing

Sheet of paper with four people brain-writing during a brainstorming activity

In this exercise, participants simply write down a few rough ideas for solving a particular problem on a piece of paper. Each piece of paper is then passed on to someone else, who reads it silently and adds their own ideas to the page. This process is repeated until everyone has had a chance to add to each original piece of paper. The notes can then be gathered, ready for discussion.

The big advantage of brain-writing is that it makes sure everybody is given the opportunity to have their thoughts and ideas thoroughly considered by the group. This avoids the loudest or most extroverted people unintentionally dominating the sessions.

This is a modified excerpt from Creative Ideation for Digital Marketers: Theory to Practice by Dani Mansfield.

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from Marketing https://blog.hubspot.com/marketing/creative-exercises-better-than-brainstorming

Friday, 28 September 2018

How to Write a Professional Resignation Letter [Samples + Template]

Telling your boss that you’re leaving the company is never an easy conversation.

But a respectful resignation letter can mean the difference between an awkward goodbye, and a chance for a long-term professional connection.

Ideally, you’ll provide a resignation letter two weeks before you leave the company. A resignation letter lets you officially announce your termination at the company, and also provides important housekeeping information, like your last day and other details about your departure.

Arming yourself with a powerful resignation letter helps you ensure a positive conversation with your boss, and a smooth transition to your next journey.Use these marketing resume templates to create a killer resume. 

But how do you write a good resignation letter? What should you include, and exclude?

Writing a resignation letter can feel like a daunting task, so we’ve created a professional resignation letter template to get you started, and included examples for inspiration.

How to Write a Professional Resignation Letter (Template)

Below is a professional resignation letter template. Remember, your letter should be brief, and only include relevant and helpful information. Don’t focus on the advantages of your next role. Instead, take the time to reflect on any appreciation you feel for the company you’re leaving behind.

 

Your Name

Your Address

Your City, State, Zip Code

Your Phone Number

Your Email

 

Date

 

Name

Title

Organization

Address

City, State, Zip Code

 

Dear Mr./Ms. Last Name:

 

I would like to inform you that I am resigning from my position as X for Company A, effective December 21.

I appreciate the opportunities for professional development that you have provided me over the past two years. I have enjoyed my tenure at Company A, and in particular feel honored to have been apart of such a supportive team.

If I can be of any help during this transition, please let me know. I am available to help train my replacement, and will ensure all my reports are updated before my last day of work.

Thank you again for the opportunity to work at Company A. I wish you all the best and look forward to staying in touch. You can email me at X.

Sincerely,

Your Signature (hard copy letter)

Your Typed Name

 

Paragraph 1: Identify yourself.

Begin your letter by stating your position, and the company. This might seem superfluous if you work at a small company and your boss knows you well, but since the letter is your official termination, it’s important to include. Then, quickly follow this information with a simple statement of your resignation.

Also, providing an end date in the first body paragraph is helpful, since that’s one of the first questions your employer is going to have.

Paragraph 2: Reflect on the positives.

Take the time to consider how you’ve grown, or what you’ve appreciated most about your time at the company. Be as specific as possible -- perhaps the company provided professional development opportunities, or maybe you’ve appreciated the climate the company fostered, and the supportive atmosphere. It’s nice for your employer to receive a thank you for the time and resources she’s used to support your career growth.

If you’d like, you can include where you’re headed next, too. If you’re switching industries to pursue a passion, or going to graduate school, it might be appropriate to include. However, if you’re leaving the company for a competitor, you might feel it better to omit.

Paragraph 3: Offer to assist in the transition.

In the third paragraph, mention your willingness to make the transition easier. I’ve written, “I am available to help train my replacement, and will ensure all my reports are updated …” This sentence might look different for you; regardless of what you write, it’s impressive if you include specific details regarding how you’ll help.

*Paragraph 4: Outline your workload.

As an optional follow-up paragraph, briefly review the work you'll be surrendering when you officially leave the company. Although it is technically your manager's responsibility to pick this work up and determine how it will continue, it's helpful to list all the projects and tasks you've been in charge of to make the transition even easier on the company in the interim.

This is especially true if you managed any direct reports or collaborated with other departments.

*Paragraph 5: Provide personal contact information.

Lastly, I’ve written, “You can email me at X.” This is optional, but if you truly want to keep in touch with your old employer or use her as a resource, it might be a good addition.

*These two paragraphs are optional sections. Depending on your position and your relationship with the company, you might not need to include.

Resignation Letter Samples

With the above template in mind, let's take a look at a few sample resignation letters for different positions, each of them taking a slightly different but amicable tone to their resignations.

Sample 1

Focuses: Gratitude, new opportunity, contact info

Dear Mr./Ms. Last Name:

I would like to inform you that I am resigning from my position as Data Analyst for Company A, effective January 3.

I appreciate the opportunities for professional development that you have provided me over the past four years. I have enjoyed my tenure at Company A, and feel grateful to have started my career alongside such a dedicated team.

I have accepted a teaching position in Virginia. While my experience at Company A was rewarding, I’m excited to pursue my passion for teaching.

If I can be of any help during this transition, please let me know. I am willing to help out with freelance work until you find a replacement.

Thank you again for the opportunity to work at Company A. I wish you all the best and look forward to staying in touch. You can email me at X.

Sincerely,

Caroline

 

Sample 2

Focuses: Brevity, Gratitude

Dear Mr./Ms. Last Name:

Please accept this letter of resignation from my position as content creator at Company Y. My last day of employment will be June 1.

It has been a pleasure working with you and the team for the past two years. In particular, I’ve enjoyed tackling extensive copywriting projects as the business has grown. I’m very appreciative for the opportunities to develop my skills in the field, and want to thank you for all your guidance and insight. I wish your company much success.

Please let me know if you need any assistance with the transition.

Sincerely,

Caroline

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from Marketing https://blog.hubspot.com/marketing/resignation-letter

Why This New VR Headset Could Be a Game-Changer

There are some days that make us want to escape reality. And it could be said that there's no better place to do that than a conference dedicated entirely to virtual reality (VR). 

This week saw the fifth occurrence of Oculus Connect: Facebook's annual VR conference. And while this year was a bit skimpy on flashy product announcements, it did see the debut of the latest in the company's line of VR headsets, the Oculus Quest.

A natural skeptic, I wondered what made the Quest so special. What merited its $399 price tag (as opposed to the $199 Go, an earlier wireless Oculus headset)? And why did Facebook CEO Mark Zuckerberg describe it as "just wonderful" during the event's opening keynote?

To find out, I decided to take it for a spin.

The Oculus Quest Experience

Whenever I try a new VR headset, I immediately have to warn the person running the demo that I historically get motion sickness from the technology.

I'm not alone (that's probably why they keep a bowl of ginger candies at the demo stations) but with the Oculus's two existing headsets, the Rift and the Go, I've had to end the demonstrations after only a few minutes.

But the gentleman running this demo, Thomas, told me that this experience might be different. "A lot of people have told me that," he said, "and then tell me they don't have that experience with the Quest."

Sure, Thomas. I'll believe that when I see it.

Oculus_Quest_Controllers

Oculus Quest controllers

As I put on the headset and controllers, and the game commenced, two things were immediately apparent to me: 1) how much more intuitive the hand controls felt, and 2) how much more realistic the visuals seemed.

The game was Superhot: an almost dystopian-like scenario in an airport setting, where the player has to destroy her enemies (which come in the form of opaque red, mannequin-like creatures) by punching them, or grabbing and throwing whatever nearby objects she can find at them.

12410441_466167547153235_345451624140898304_n-1

Source: Oculus

It felt less like I was in a game -- and more like I could actually walk around the environment portrayed, duck for cover, and hide when my enemies where coming for me (I was sweating by the time my demo was over). Throwing virtual clay pots at my adversaries felt quite natural -- so much, Thomas told me at the end of my seven minutes, I won the game. 

The coolest part about this game in particular was how it forced me to slow down. The faster the player moves, it turns out, the faster the enemies move toward her. Not only was it actually fun for a non-gaming-enthusiast like myself, but it was also a bit of an exercise in self-moderation.

Even better: No motion sickness. 

But what was to explain for these three stark distinctions -- the ease of the controls, the natural feel of the environment and movement through the game, and the lack of motion sickness? What differentiated my Oculus Quest experience from those with the Go and Rift?

To find out, I spoke with Allison Berliner, a product marketing manager for the Oculus Quest, and Andrea Schubert, the company's product communications lead.

The Tech Behind the Experience

First of all, I had to know: Why was my motion sickness non-existent while using the Quest?

Berliner explained that it all comes down to Oculus Insight: the headset's four wide-angled sensors, which understand the user's physical environment, and where she is within that space. 

"The tracking is super accurate and super reliable," Berliner said, "and that's why it feels really comfortable."

I wondered if that had something to do with the green grid that would pop up whenever I was about to crash into a wall. It did.

As it turns out, the folks at Oculus were able to "tell" the headset and the game what that physical player environment looked like through a system called Guardian, which lets users know when they're about to step out of the game's bounds.

18406541_1580482708660942_5948848709360943104_n

The Oculus boundary system. Source: Oculus

And once the Oculus Quest ships this spring, users will be able to dictate their own environments in the same way.

Then what's to explain for the natural feeling of the movement? I asked Berliner if it had something to do with the somewhat elusive concept of "six degrees of freedom" (6DOF): the ability of a single, physical body to move freely throughout a three-dimensional space.

"Exactly!" she told me. "The reason it feels really fluid and free is because you have the six degrees of freedom, which is all about the kinds of movements you can do while you're being tracked" by the VR platform.

Why the Oculus Quest Is a Game-Changer

Since the physical and emotional experience of using the Quest was so saliently different from those I had with other headsets -- no motion sickness, intuitive movement, and actual fun -- I wondered how else it might be put to use. Could this platform be a game-changer for those in marketing or non-gaming sectors?

"We're seeing a lot of interesting use cases for VR in general -- for healthcare, for education, for training," Berliner said. "I think it'll be great to see how the same partners and consumers using the Oculus Go and Oculus Rift for those other industries can do with the Oculus Quest."

The area of healthcare was of particular interest. With the ease of movement on the Oculus Quest, perhaps it could be used for things like rehabilitation or injury recovery.

It reminded me of something that a gentleman named Steve from DrashVR -- which develops educational programs and curricula in VR -- told me on day one of Oculus Connect.

Oculus_Quest_Back (2)

"You can cram a lot more information that's 'learning by accident' or 'learning by play' when it's in VR," he said. "That's the feedback I've heard first-hand: that people can learn more from 10 minutes of VR than in a semester of classes."

So if VR for educational purposes could be that effective on earlier, less precise platforms, was their potential on the Quest even greater, especially with such freedom of movement?

"We're all really interested to see how Oculus Quest changes not only how people play games and people build games," Berliner said, "but also how people learn and communicate, and connect with each other."

Kind of like reenacting Gettysburg, without actually visiting the battlefield?

Berliner laughed. "Virtual field trips are super exciting."

But as admittedly remarkable as the Quest experience is, I did wonder if it was enough to make VR go mainstream. As Zuckerberg himself acknowledged on day one, the company is less than 1% of its way to the goal of getting one billion people in VR.

So what will make VR go mainstream? Ask Berliner, and she'll tell you -- it's offering options to all users, no matter which industries they're in.

"The combination of completing this first generation of products means that now we have a great set and a great portfolio," she said. "Anybody who wants to do something in VR should be able to find the product for them."

So there's the marketing lesson -- not just the principle of offering options for your audience, but in a way to leverage VR for your overall strategy. What does your audience want to do in VR, or where could VR enhance an already existing experience, and how can you create that experience?

Berliner encouraged leaning into the narrative -- and Oculus's own credo -- of breaking down distance barriers. Put the user somewhere they want to be, she emphasized, especially when they can't get there without your help.

"It comes down to our vision of defying distance. There are moments when you just can't be [somewhere]," she said. "That's where virtual reality can play such a huge role."



from Marketing https://blog.hubspot.com/marketing/oculus-quest-changing-vr

So…You’re Going to Build a Website. Here’s What You Need to Know:

Your company’s website is its window to the world. It’s where customers and prospects learn about the company and its products and services. It’s an important channel for engaging people and building relationships with them and a vital part of your digital experience. Because so many people do their research online before they ever reach out to your company, your website is the way you ensure you are part of their decision-making set. Because it’s so critical to your business, it’s important to build a website that will be engaging, relevant, on brand, and current.

In this seven-part blog series, you’ll learn how to decide if your website needs updating, efficiently execute a comprehensive update, and ensure your website is well positioned to drive growth. For this first post, we’ll be focused on deciding whether or not your website needs an update and what should happen after that decision is made. 

First Things First: Should You Update Your Website?

So, how do you know if your website needs work? Updating your website takes time and resources, which can be significant depending on the size and complexity of your website. Therefore, you want to ensure you take on the project for the right reasons, not just because somebody said so.

What are good reasons for updating your website? Ask yourself these questions:

When was the website last updated?

If dinosaurs were still roaming the earth, it’s time to update.

Has your company strategy significantly changed?

If so, you need to ensure your website reflects the new direction.

Is your website easy to navigate and simple to use?

If prospects or customers have to work hard to find what they need, you’re not going to get their business. In this brave new marketing world, customers are in charge of their buying journey and, the easier you make it for them, the more likely you’ll get their business.

Does your website still match your company branding and positioning?

Having a mismatch between the external brand that you show on your website and your current market position can create a disjointed brand experience.

Do you have new products or services that are not represented on the website?

Over 80% of buyer’s decisions happen prior to talking to one of your salespeople. If someone can’t research your product online, they probably won’t ever buy it.

Is your website meeting your goals for engagement and conversion?

Continually updating your SEO and making technical updates to improve site speed and reliability are imperative to a good user experience.

Is your website mobile friendly?

If it’s not, this puts your business in the same category as cavemen. It’s a mobile world.

Is your website slow?

In this go-go world, we’ve been trained to expect things instantaneously. Don’t make customers or prospects wait for your web pages to load. They won’t come back.

Does your website offer visitors the digital experience they expect from your brand?

If you’ve hired the best people for the job everywhere else in your organization, but your digital experience lacks, you can’t expect customers to trust you—let alone become an advocate for your brand—if you aren’t giving them a phenomenal experience when they navigate to your website.

Depending on the answers to these questions, you may need to update your website. And, that update could be anything from a few simple tweaks to a full-blown redesign and re-architecting of your site.

Your Website Needs a Major Overhaul…What Now?

If you have decided that your website needs a major overhaul, just like an architect building a house, you will need to go through the five steps below:

1)    Create a Plan

You cannot create a corporate website on your own. You need to build your team and have a strategy for the final product.

2)    Build the Foundation and Walls

No house ever gets built without a blueprint and a schedule. Make a project schedule, create the information architecture (IA), and then, and only then, start the design.

3)    Develop the Interior

A website is nothing without the content for which your prospects and customers are looking. Articulate the positioning and messaging for website content and create the content which will bring visitors to your door.

4)    Decorate Inside and Out

Just because you build, it does not mean they will come. You need to drive traffic to your website, and then convert that traffic.

5)    Maintain and Update

The only way to know if your website is successful is to track metrics that matter to your business. Before you launch, make sure you test, test, and test again. In this ever-changing world, your website is out of date as soon as it launches. Be sure you put in place a process for continuous updates.

Stay tuned for the next blog in this series, where we’ll dive deeper into Step 1: Creating a Plan.

The post So…You’re Going to Build a Website. Here’s What You Need to Know: appeared first on Marketo Marketing Blog - Best Practices and Thought Leadership.



from Marketo Marketing Blog https://blog.marketo.com/2018/09/what-you-need-to-know-to-build-a-website.html

The Straightforward Guide to Twitter Analytics

When it launched in 2014, Twitter Analytics marked a solid (if long overdue) move toward greater transparency and measurement abilities for all its users.

Since then, Twitter has continued to make upgrades to the tool, having created a standalone analytics app called Engage in 2016 and launching analytics for Twitter Moments.

Though users now have more insight into their Twitter account metrics, you might not be using this data to its full potential.

Perhaps you've poked around the Twitter Analytics homepage and figured out you can track impressions and metrics by promoted or organic activity ... and that's about it. The good news is there's much more you can discover in your Tweet activity dashboard -- you've just need to know where to look.

Beyond the basic metrics, here are some incredibly important things you can discover about your Twitter account and audience using Tweet Analytics.

How to Use Twitter Analytics

You can access Twitter Analytics by tapping your profile and selecting "Analytics" from the dropdown menu:

Dropdown menu in Twitter with Analytics button highlighted

1. See Which Content Resonates With Your Audience

Understanding which types of content and topics your audience members most enjoy can help drive your social marketing and content strategy. What's the point in sharing content no one cares about or enjoys?

On the "Tweets" tab, you can see Impressions, Engagements and Engagement Rate (Engagements divided by Impressions) for each tweet, for paid and organic posts. Engagements include all activity on the tweet: retweets, follows, replies, favorites, and all clicks on the tweet, link, hashtag, etc.

twitter-analytics-tweet-activity.png

For a more granular view of the volume of each type of engagement, you can click on the specific tweet:

twitter-analytics-dashboard.png

Understanding which content items get the most engagement on Twitter is huge. If you can even commit 10 minutes a week to recording your top five or ten tweets by engagement so you can start seeing trends over time -- and then applying those insights to future tweets -- you'll be able to better connect with your audience.

2. Understand How People Interact With Your Tweets Over Time

This is a really common question among social media marketers and brands: What made my tweet take off?

Some tools can analyze your Twitter followers and recommend the best day of the week for you to tweet. There's also research out there showing when people are most likely to be active on Twitter. But of course, the best way to get to know your own audience is from your own account data.

On the Tweets dashboard, you can customize the date range you want to analyze to see when you published your highest-performing tweets:

twitter-analytics-change-over-time.png

twitter-analytics-dashboard-graphs.png

Twitter used to allow you to view a tweet's engagement over the course of a day, and I personally think it was a mistake to remove that feature. I hope they bring it back in an update soon so users can analyze the best time of day to tweet from their account.

3. Get to Know Your Followers

Twitter's audience data in the "Followers" tab contains a ton of valuable and useful insights. This is where you can really get to know the people who follow you.

You'll find answers to questions like: Are your audience members more likely to be male or female? Which countries and cities are the majority from? What are their top interests? You can also see who your followers follow as well as your follower's top five most unique interests. Answering these questions can help you better identify what content to create and share on Twitter -- and when to share it.

twitter-analytics-demographics.png

You can also compare your Twitter followers to different segments -- for example, to all Twitter users total:

twitter-analytics-follower-comparison.png

4. See Whether Your Follower Base Is Growing (or Shrinking)

I'd call myself a Twitter power user now, but it wasn't always so. For several years, I slowly grew my following up to about 8,000 followers. In the past few years that I've really focused on my Twitter presence, I've picked up another 704,000.

Now, Twitter allows you to track your follower growth. Twitter Analytics shows you how many followers you had on any given day with the interactive timeline pictured below. Hovering over various points on the timeline will show you the exact follow count on that day. It dates back to the day your account was started.

twitter-analytics-follower-count.png

If you're seeing blips in your follower count over time, it's important to revisit your activity in those periods and see if you can learn from it. How often were you posting then -- and what were you posting about? Were you taking the time to reply to folks, too? Answering questions like these can help you explain these blips -- and avoid the same mistakes in the future.

5. Determine If Your Twitter Ads Are Worth the Money

I've been experimenting recently with paid promotions on Twitter. After reviewing my own data in Twitter Analytics, I realized my ads weren't as effective as I thought they would be.

In the Tweets tab, right at the top, there's a chart that gives an overview of your paid and organic tweet performance. Like other Twitter Analytics charts, this one is interactive, so hovering over specific parts will show you more precise numbers, as in the example below. Keep in mind that the data only goes back 91 days, so take advantage of the ability to export it regularly. You can make comparisons over longer periods of time in another program.

twitter-analytics-ad-impressions.png

I'm not spending a ton on paid promotions -- around $100 a day when I use them -- but at a glance, I can see that compared to organic posts, they're not having a huge effect. If I were running specific promotions, I'd be interested in the Conversions information available in Twitter Analytics. But for getting more impressions on my content, it doesn’t seem worth it because I could get that exposure for free by just tweeting a few extra times per day.

Obviously, this will vary for every user, but this panel in Twitter Analytics is a pretty simple way to see what you need to make that decision.

Just below that chart, you can click "Promoted" to see all of your paid promotions in chronological order. This shows you how many engagements and impressions each one earned, helping you pinpoint which paid promotions are working (and which ones aren't).

Still other third-party analytics tools can help you do a deeper dive into content properties that Twitter Analytics won't give you as much data on. Want specifics on hashtag performance? Maybe you want more information on the most influential Twitter handles in your industry. These are the metrics you'll need outside help to find.

Below are some of the most widely used Twitter analytics apps and the types of data they're best for reporting on. Although most of them have paid plans that afford you multiple features, each of these tools offer free services that can give your Twitter game a boost of intelligence.

TweetReach

User, Keyword, and Hashtag Analytics

Yellow dashboard of TweetReach, a free Twitter analytics tool for tracking user, keyword, and hashtag analytics

TweetReach is a free reporting tool that allows you to see how far your tweets and hashtags have traveled and who's engaged with them. You can also get "snapshot" reports of any user, hashtag, or tweets with certain keywords in them so you can understand what's being talked about in your industry in real time.

Klear

Influencer Analytics

Dashboard of Klear, a free Twitter analytics tool for tracking hashtag analytics

Klear focuses specifically on influencer marketing, tracking Twitter's most influential users and helping you determine who's making the most noise and greatest impact on certain topics of conversation. Compatible with Instagram, YouTube, and Twitter, the tool makes it easy to find, analyze, and manage your relationships with the people you want your brand to be associated with on social media.

Keyhole

Hashtag Analytics

keyhole

Keyhole takes Twitter users on a deep dive into the hashtags and topics they might like to create entire social media campaigns around. Start by performing free searches for hashtags, accounts, and topics you want to track. Then, for a paid subscription, use these insights to set up monitoring programs so you can find out who's saying what about you, your event, or your market.

Twitonomy

User, Keyword, and Hashtag Analytics

Dashboard with colored pie charts by Twitonony, a free Twitter analytics tool for tracking user, keyword, and hashtag analytics

Twitonomy offers a full portfolio of data about the content you tweet and the users you follow. Most of this data is completely free, and you have multiple ways to visualize and report on this information. You can track posts from specific users, get smarter insights about your own followers, and more by signing into Twitonomy through Twitter directly.

Tweet Binder

Campaign Analytics

Dashboard listing number of total tweets under the #socialmedia hashtag, provided by Tweet Binder, a campaign analytics tool for Twitter

Tweet Binder is a campaign-focused analytics tool that allows you to view activity behind any hashtag, user, or keyword for free. Under its paid plans, the product gives you both Twitter and Instagram "walls" where you can see the impact of your own campaigns, making you a smarter promoter and event marketer over time. Tweet Binder's free hashtag report, shown above, gives you an idea of just how easy it is to see the data behind various Twitter trends.

RiteTag

Hashtag Analytics

Tweet toolbar with hashtag suggestions by RiteTag

RiteTag doesn't just give you engagement metrics behind a hashtag -- it uses that data to give you real-time suggestions for which hashtag to use in each tweet you create. The platform integrates with a variety of marketing tools and social networks, allows you to create "tag sets" to refer back to, and recommends hashtags based on both text and visual media you want to post.

Mentionmapp

User, Mention, and Hashtag Analytics

Map of Twitter users, mentions, and hashtags by Mentionmapp, a free Twitter analytics tool

Mentionmapp is one of few Twitter analytics tools that presents conversation data in "map" form. Most of the tool is free to use under the "Seeker" platform, showing you not just who's talking to whom, but who's expanding on which topics and where a topic began. The map you create stays updated to Twitter trends as they happen.

Hashtagify

Hashtag Analytics

Data dashboard of Hashtagify, a free Twitter analytics tool for Hashtag analytics

Hashtagify, as you might've guessed from its name alone, is a hashtag analytics tool that serves up a dashboard of information related to any hashtag you search. The product works for both Twitter and Instagram, organizing its data into various visual categories so you can properly decide with hashtags and topics you should get in on. As with each tool on this list, the free version of Hashtagify offers the dashboard above and a lightweight version of the full suite of analytics -- which is available through paid plans.

Exporting Data: How to Discover Even More Trends in Twitter Analytics

Twitter Analytics is great as an interactive dashboard for accessing increasingly granular data about your Twitter account performance.

The most useful feature I've found is the ability to export data from the Twitter API as a CSV file. Even power users with a ton of account activity can fairly quickly export their Analytics data.

To export your data, select the timeframe you'd like to use, and click the "Export Data" button in the top right corner of your Twitter Analytics Dashboard.

twitter-analytics-export-data.png

You can then sort through your exported data using Excel in ways not possible within the platform itself. For example, I extracted the time of day of my last 2500 tweets and plotted the tweet engagement rate vs. time of day, as shown here:

time-of-day-vs-engagement-rate

What I found was that the engagement rate (i.e. the # of engagements/impressions) held steady (on average) regardless of the time of day -- possibly because I have a ton of international followers. It got me thinking that I really ought to be scheduling my content for all hours of the day, not just during business hours in my local time zone. Sure, fewer people will see my updates at 2 a.m. local time, but those who do are just as likely to engage with the content as those who see it during business hours.

There are so many other columns of data in the CSV export, including the number of favorites, retweets, link clicks, replies, URL clicks, follows, etc. So you can do this kind of customized analysis on whatever metrics you care most about.

Ultimately, the best data is your own, so make time to check out Twitter Analytics and see what you can learn and do with it. Figure out which tweets resonate and why. Then, work those insights into your social media marketing strategy for a more successful way forward.

For more ideas, download HubSpot's guide to getting more Twitter followers.

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from Marketing https://blog.hubspot.com/marketing/twitter-analytics

Image Alt Text: What It Is, How to Write It, and Why It Matters to SEO

If you spend time optimizing your blog or website's content, headers, subheaders, and meta descriptions for search engines, the following image should alarm you:

Image pack on a Google search engine results page

Today, Google's search engine results pages (SERPs) deliver just as many image results as they do text-based results. The screenshot above is the first SERP Google produces for the search term, "email newsletter design." Notice how, in addition to the "Images" tab at the top, Google pulls in a substantial pack of clickable images to the beginning of the main results page -- before any organic text results are even visible.

Despite your best SEO efforts, you could still be missing out on another source of organic traffic: your website's images. How do you get in on this traffic source? Image alt text.

Click here to get everything you need to get your website ranking in search.

More and more, the topics that many businesses and publishers create content on require images to accompany their words. If you're writing about photography, for instance, photographic examples of your insight are crucial to your visitors' reading experience. When explaining how to use a certain type of software, screenshots of that software are often the best way to demonstrate it.

If you're creating content on a topic that requires the support of visuals, consider how your audience might prefer to find answers to their questions on that topic. In many cases, Google searchers don't want the classic blue, hyperlinked search result -- they want the image itself, embedded inside your webpage.

One of the most important things image alt text can do for you is turn your images into hyperlinked search results -- giving your website yet another way to receive organic visitors.

Whether or not you perform SEO for your business, optimizing your website's image alt text is your ticket to creating a better user experience for your visitors, no matter how they first found you.

How to Add Alt Text to Your Images

In most content management systems (CMSs), clicking on an image in the body of a blog post produces an image optimization window, where you can create and change the image's alt text.

HubSpot users: Here's what this image optimization window looks like in the CMS inside your HubSpot portal:

image-optimization-window

Your alt text is then automatically written into the webpage's HTML source code, where you can edit the image's alt text further if your CMS doesn't have an easily editable alt text window. Here's what that alt tag might look like in an article's source code:

Image alt text tag in the HTML of a blog post

The most important rule of alt text? Be descriptive and specific. Keep in mind, however, that this alt text rule can lose its value if your alt text doesn't also consider the image's context. Alt text can miss the mark in three different ways. Consider the examples below.

3 Image Alt Text Examples (the Good and the Bad)

1. Keyword vs. Detail

Orange mural that says 'ship it' on a wall at HubSpot's Singapore office

Bad Alt Text

alt="HubSpot office wall Singapore inbound marketing workplace murals orange walls ship it"

What's wrong with the line of alt text above? Too many references to HubSpot. Using alt text to stuff keywords into fragmented sentences adds too much fluff to the image and not enough context. Those keywords might be important to the publisher, but not to Google.

In fact, the alt text above makes it hard for Google to understand how the image relates to the rest of the webpage or article it's published on, preventing the image from ranking for the related longtail keywords that have higher levels of interest behind them.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Orange mural that says 'ship it' on a wall at HubSpot's Singapore office"

2. Detail vs. Specificity

David Ortiz of the Boston Red Sox batting from home plate at Fenway Park

Image by Winslow Townson

Bad Alt Text

alt="Baseball player hitting a ball at a baseball field"

The line of alt text above technically follows the first rule of alt text -- be descriptive -- but it's not being descriptive in the right way. Yes, the image above shows a baseball field and a player hitting a baseball. But this is also a picture of Fenway Park -- and the Red Sox's #34 David Ortiz clocking one over right field. These are important specifics Google would need to properly index the image if it's on, say, a blog post about Boston sports.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="David Ortiz of the Boston Red Sox batting from home plate at Fenway Park"

3. Specificity vs. Context

Marketing professor pointing to a student's computer screen during a lesson on alt text

Image via UCLA

Both images above have clear context that can help us write good alt text -- one is from a HubSpot office, and the other is Fenway Park. But what if your image doesn't have official context (like a place name) by which to describe it?

This is where you'll need to use the topic of the article or webpage to which you're publishing the image. Here are some bad and good examples of alt text based on the reason you're publishing it:

For an Article About Attending Business School

Bad Alt Text
alt="Woman pointing to a person's computer screen"

The line of alt text above would normally pass as decent alt text, but given that our goal is to publish this image with an article about going to business school, we're missing out on some key word choices that could help Google associate the image with certain sections of the article.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Business school professor pointing to a female student's computer screen"

For a Webpage on Education Software for Business School Teachers

Bad Alt Text
alt="Teacher pointing to a female student's computer screen"

The line of alt text above is almost as descriptive and specific as the good alt text from the previous example, so why doesn't it suffice for a webpage about education software? This example dives even deeper into the topic of business school, and specifies that the ideal audience for this webpage is teachers. Therefore, the image's alt text needs to reflect that.

Good Alt Text

With the bad alt text (above) in mind, better alt text for this image might be:

alt="Professor using education software to instruct a female business school student"

Alt Text Best Practices

Ultimately, image alt text needs to be specific but also representative of the topic of the webpage it's supporting. Get the idea so far? Here are a few important keys to writing effective image alt text with SEO in mind:

  • Describe the image, and be specific. Use both the image's subject and context to guide you.
  • Keep your alt text fewer than 125 characters. Screen-reading tools typically stop reading alt text at this point, cutting off long-winded alt text at awkward moments when verbalizing this description for the visually impaired.
  • Don't start alt text with "picture of..." or "Image of..." Jump right into the image's description. Screen-reading tools (and Google, for that matter) will identify it as an image from the article's HTML source code.
  • Use your keywords, but sparingly. Only include your article's target keyword if it's easily included in your alt text. If not, consider semantic keywords, or just the most important terms within a longtail keyword. For example, if your article's head keyword is "how to generate leads," you might use "lead generation" in your alt text, since "how to" might be difficult to include in image alt text naturally.
  • Don't cram your keyword into every single image's alt text. If your blog post contains a series of body images, include your keyword in at least one of those images. Identify the image you think is most representative of your topic, and assign it your keyword. Stick to more aesthetic descriptions in the surrounding media.

So, where do you start when developing alt text for your blog posts and webpages? Consider performing a basic audit of your existing content to see where you can incorporate alt text into previously untagged pictures. Watch to see how your organic traffic changes among the pages that you give new alt tags.

The more images you optimize, the better your SEO strategy will be moving forward.

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from Marketing https://blog.hubspot.com/marketing/image-alt-text